Prepare a presentation to analyse how health care professionals might need to use different forms of communication with their clients at different stages in the life. Ensure you include verbal and non-
verbal methods and refer to the communication cycle. Give examples in your presentation of how
listening skills can be used effectively in a health and social care setting.
Your presentation will last 15-20 minutes and will commence on. You may use slides –
you must not use more than 12 slides with no more than 25 words per slide.
Analyse ways in which verbal and non-verbal communication enables a communication
cycle to operate between individuals of all
1 An idea occurs:
You have an idea that you want to communicate.
2 Message coded:
You think through how you are going to say what you are thinking.
You put your thoughts into language or into some other code such as sign
3 Message sent:
You speak, or perhaps you sign or write, or send your message in some other way.
4 Message received:
The other person has to sense your message – they hear your words or see your
5 Message decoded:
The other person has to interpret or ‘decode’ your message (i.e. what you have
This is not always easy, as the other person will make assumptions about your
words and body language.
6 Message understood:
If all goes well then your ideas will be understood but this does not always
happen first time!
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