Communication cycle in healthcare settings

Prepare a presentation to analyse how health care professionals might need to use different forms of communication with their clients at different stages in the life. Ensure you include verbal and non-

verbal methods and refer to the communication cycle. Give examples in your presentation of how

listening skills can be used effectively in a health and social care setting.

Your presentation will last 15-20 minutes and will commence on. You may use slides –

you must not use more than 12 slides with no more than 25 words per slide.

Analyse ways in which verbal and non-verbal communication enables a communication

cycle to operate between individuals of all


Communication cycle

1 An idea occurs:

 You have an idea that you want to communicate.

2 Message coded:

 You think through how you are going to say what you are thinking.

 You put your thoughts into language or into some other code such as sign


3 Message sent:

 You speak, or perhaps you sign or write, or send your message in some other way.

4 Message received:

 The other person has to sense your message – they hear your words or see your


5 Message decoded:

 The other person has to interpret or ‘decode’ your message (i.e. what you have


 This is not always easy, as the other person will make assumptions about your

words and body language.

6 Message understood:

 If all goes well then your ideas will be understood but this does not always

happen first time!

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