Your well-written paper should meet the following requirements:-at least two scholarly peer-reviewed journal article.-APA style-4 pages Scenario Suzan has worked for Organization ABC for one year. During her 30-day review Suzan received amazing scores from her supervisor. During her 60-day review Suzanâ€™s performance was deemed as acceptable but her ability to communicate with her colleagues was lacking. During Suzanâ€™s 90-day review Suzanâ€™s supervisor at the time expressed that her performance needed serious improvements. Unfortunately Suzanâ€™s supervisor noted the following: Suzan did not provide her colleagues with messages from customers and vendors.Suzanâ€™s phone skills were ineffective especially when interacting with customers.Suzanâ€™s temper was a concern and she often raised her voice when she became frustrated.You have been hired to replace Suzanâ€™s previous supervisor. Between Suzanâ€™s 90-day review and presently (her annual review) you have noticed that Suzanâ€™s performance still is a problem. Before her departure from the organization Suzanâ€™s past supervisor stated â€œSuzan is nice; however she is a horrible communicator. I cannot work with her as she is such a challenge to deal withâ€¦ Good luck as Suzan is one of the worst employees of Organization ABC.â€ During your first week in your new role as supervisor you met with Suzan to understand more about her performance. She stated â€œI am a hard worker; however I only was told what I was doing wrong. I am willing to learn. Can you help me become the best employee for Organization ABC? I want to succeed in this role.â€ As a supervisor you know that you have various responsibilities. One of your responsibilities is to address performance deficiencies. Although Suzan was provided with a job description which included detailed information about the critical nature of communication in her role she needs additional support. create a plan specific to Suzanâ€™s needs detailing how you will utilize the following to ensure improved performance: Observation and documentationUpdatesFeedbackResourcesReinforcementFor example when thinking about observation and documentation what might you do to keep track of Suzanâ€™s performance? Why? When thinking about updates how will you keep Suzan updated? Explain and justify your rationale for each of the five components and why you made the recommendations that you provided
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