Diagrams And Lean Thinking Homework Help
3.2 Assignment (50 pts) Due at (11:59 CT) of Day 7 of Week 3
Answer the following questions. Show detailed solutions.
1. The following data is collected from customer complaints about service problems at a hotel. Complaint types are coded A-G. Use a spreadsheet to construct a Pareto chart for this data.
Categories
Frequency
A 5
B 9
C 22
D 5
E 18
F 9
G 7
2. In your own words explain principles of lean thinking. Use a logistics related example to show where and how those concepts apply.
3. You are managing an processing facility where employees pick the customer s from the warehouse, package, and deliver them to postal services. There are bar-code scanners and conveyors to facilitate finding and moving items through the facility. Deliveries to each state are grouped together as part of your deal with postal services for a lower rate. There are problems in processing, including s filled with wrong items, s with right items but the wrong number of some items, and finding packages being shipped to the wrong state. Prepare a cause-and-effect diagram to show the causes of these problems and explain your solution for each.
4. The following data is collected at a carpet production facility to show the number of flaws per 100 yards of carpet:
sample
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