4/30/2021
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MGT 200: Organizational
Behavior and Theory
Giving Feedback
Professor Elaine Wong
Overview
• Why feedback can go awry the role of the giver
• Present the feedback sandwich model for feedback giving
• Discuss 4 things great feedback givers do
• Present SBI model for feedback giving
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Giving feedback that works
1. Focus on business outcomes
2. Give feedback often
3. Give specific and concrete data/references
4. Get the full picture
5. Ask questions
6. Follow through
7. Gather feedback on how you gave feedback
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3
Giving brain-friendly feedback
Direct
Indirect
4 things great feedback givers do
1. Micro-Yes
2. Cut blur words
3. Impact
4. End on a question
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Situation-Behavior-Impact Model
• (Clarify your intent)
• Capture the situation (When/where)
• “Today the first thing this morning, when you and I were having
coffee…”
• Describe the behavior (What/how)
• You spoke at the same time another person was speaking. (rude)
• Deliver the impact (How)
• Your reaction to a behavior (“I felt”, “I was”)
• The client complained and we lost their account.
Words with impact
Angry Frustrated Intimidated Skeptical
Annoyed Glad Left out Tense
Bored Gratified Nervous Threatened
Calm Happy Overwhelmed Uneasy
Captivated Helpful Pleased Vulnerable
Diminished Honored Pressured Welcome
Ecstatic Hurt Relaxed Worried
Excited Ignored Relieved
Flustered Inspired Satisfied
Weitzel, 2000
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SBI Example
• BAD: “You’re completely incompetent!”
• BETTER: “Yesterday afternoon in our budget meeting I
tried to make a few comments about next year’s budget.
When I did, you interrupted me and spoke over me. As a
result, I did not get a chance to get my point of view
across. It led me to believe you don’t respect my opinion.
I stopped contributing.”
My apologies Hensen, if I
was too harsh with you.
Your SBI feedback
• Should be conducted on your OB Problem Analysis Team
Members
• Provide 3 positive, 3 critical pieces of feedback using the SBI
model
• Feedback should be submitted on Surveymonkey by Sunday,
5/9 at 12 pm (noon)
• Compiled feedback will be provided anonymously in Lab
4/30/2021
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Take-aways
• Considered pros and cons of the feedback sandwich
• Identified four things to incorporate into the giving of feedback
• Presented the SBI model
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