Performance Management Process

Case Study Review Chapter 2 and then read the scenario below. Scenario Suzan has worked for Organization ABC for one year. During her 30-day review Suzan received amazing scores from her supervisor. During her 60-day review Suzan’s performance was deemed as acceptable but her ability to communicate with her colleagues was lacking. During Suzan’s 90-day review Suzan’s supervisor at the time expressed that her performance needed serious improvements. Unfortunately Suzan’s supervisor noted the following: You have been hired to replace Suzan’s previous supervisor. Between Suzan’s 90-day review and presently (her annual review) you have noticed that Suzan’s performance still is a problem. Before her departure from the organization Suzan’s past supervisor stated “Suzan is nice; however she is a horrible communicator. I cannot work with her as she is such a challenge to deal with… Good luck as Suzan is one of the worst employees of Organization ABC.” During your first week in your new role as supervisor you met with Suzan to understand more about her performance. She stated “I am a hard worker; however I only was told what I was doing wrong. I am willing to learn. Can you help me become the best employee for Organization ABC? I want to succeed in this role.” As a supervisor you know that you have various responsibilities. One of your responsibilities is to address performance deficiencies. Although Suzan was provided with a job description which included detailed information about the critical nature of communication in her role she needs additional support. Examine pages 79 and 80 in your textbook. Then create a plan specific to Suzan’s needs detailing how you will utilize the following to ensure improved performance: For example when thinking about observation and documentation what might you do to keep track of Suzan’s performance? Why? When thinking about updates how will you keep Suzan updated? Explain and justify your rationale for each of the five components and why you made the recommendations that you provided. Your well-written paper should meet the following requirements: Suzan did not provide her colleagues with messages from customers and vendors. Suzan’s phone skills were ineffective especially when interacting with customers. Suzan’s temper was a concern and she often raised her voice when she became frustrated. Observation and documentation Updates Feedback Resources Reinforcement Be 4-6 pages in length which does not include the title and reference pages which are never a part of the content minimum requirements. Use Saudi Electronic University academic writing standards and APA style guidelines. Support your submission with course material concepts principles and theories from the textbook and at least two scholarly peer-reviewed journal articles. Review the grading rubric to see how you will be graded for this assignment. Suzan did not provide her colleagues with messages from customers and vendors.Suzan’s phone skills were ineffective especially when interacting with customers.Suzan’s temper was a concern and she often raised her voice when she became frustrated. Observation and documentationUpdatesFeedbackResourcesReinforcement