Free Drink Dilemma by Monique Dobson

You can use at least 250 words per reply. WEEK 3 Case studies. Free Drink Dilemma by Monique Dobson –

Title: Free Drink Dilemma Facts When I was 17 years old I started my first job at a movie theatre. I enjoyed my job because I got to see movies for free and get a discount on concessions. I also faced many ethical situations in this position. I want to share a dilemma where a customer asked for a complimentary cup of frozen beverage. Many of us in concessions faced a dilemma where a customer asked for a complimentary cup of a beverage that we sell for profit. We were permitted to provide complimentary cups of water. We were not allowed to fill these cups with drinks sold for profit. One busy afternoon I had a customer who bought 90 dollars worth of concessions for his family. He was a regular customer who usually bought several concession items during his visit. I had a line of 8 people behind him because a movie premiered that day so it was important to be time-efficient. After his transaction he requested a complimentary cup of frozen beverage for his small child. Usually I would get approval from a manager but since it was a busy day I had to decide this on my own. Ethical Problem Should I infringe on company rules to satisfy a paying customer? Alternatives One alternative response would be to refuse to give the customer a complimentary cup of the frozen beverage. I would explain the company rules to the paying customer and offer them a complimentary water cup instead. Pros: By refusing the customer I would follow company policy and avoid admonishment Con: However I would have an unsatisfied customer. There is a possibility of losing a loyal One alternative would be to refuse to give the customer a complimentary cup of the frozen beverage. I would explain the company rules to the paying customer and offer them a complimentary water cup instead. Another alternative response would be to give the customer a complimentary cup of the frozen beverage. I would explain that this goes against company policy to assure them that this will not be a regular occurrence. Pros: The customer would be satisfied and likely return. I would more than likely avoid an argument with the customer and assist the next person in line. Cons: This decision violates company policy and management could admonish me. The customer could return to the theatre with the same request. My Response I decided to go with a teleological approach as I looked at the consequences of each decision. I decided to ensure the greatest number of good for the greatest number of people and provided him with a complimentary beverage. I realize this approach is not objective and can be harmful in some cases. I decided this because I felt the risk of having an unsatisfied regular customer was more harmful than me getting reprimanded. In this instance our management didnt admonish me. If I faced the same situation today I would still decide to give him a complimentary beverage. I would only make this decision on a busy day or when a customer makes a large purchase. However in any other situation I would get management permission or politely refuse. WEEK 4 CASE STUDY Dishonest Coworkers by Reilley Hicks – Wednesday 13 January 2021 8:11 PM Title: Coworkers Caught Padding Hours Facts: Several years ago I became aware of two coworkers padding their hours. This scheme was deliberately thought out and became very hard to ignore the longer it went on. At the time these coworkers were equal to me in terms of pay and title I was having a hard time deciding what to do about it since there were several ways it could all play out. My initial response to it was to turn a blind eye and mind my own business. Ethical Problem: Is it ethical to ignore somebody else’s wrongdoings if their dishonesty could cause harm to others? Alternative response: In this situation I had several options I could not say anything confront my coworkers or notify our boss. Each one of these options posed different concerns for me turning a blind eye and letting this go on could damage the financial integrity of a company I have worked very hard to help build up it could also cause me to experience resentment towards my workplace and act in a manner that I wouldn’t typically and then my reputation would be damaged. Confronting my coworkers would let them know that I know and possibly give them time to get their story straight. Telling my boss would cause an HR investigation to be launched and the cooperation of everyone in the company. My Response: I took several days to decide what to do I can remember trying to reason out why my coworkers were acting so dishonest and disrespectful towards our company I tried to make excuses for them and in the end I could not come up with a single thing that would make their behavior okay. For that reason I decided that I must tell our boss what had been going on behind his back. In the end we all struggled the rest of us had to pick up the slack for several months and our former co workers had to start all over somewhere else. I still believe that they weren’t truly team players if they could run a scheme like that for so long and our company is better off. WEEK 5 CASE STUDY Fudging the income documentation for a deal??? by Lillie Gandy – Saturday 23 January 2021 7:07 PM Facts: Do I allow my client to submit falsified income documentation to qualify for a mortgage on the purchase of his first home? Ethical Problem: From 1999 to 2008 I enjoyed the life of a loan officer in the state of Georgia. I loved meeting new business partners such as investors and real estate agents who would often refer me new business and transactions deals. My referral business was 75% of my overall business – I knew how to obtain and maintain relationships. It was probably 2005 2006 – a deal came my way of sizeable amount. Lets say better than the average transaction thus my commission would also reflect a good amount of money. I was excited as I always was excited about new business until……both agent and proposed borrower let me know that THEIR plan was going to be to submit to me falsified/fudged income documentation to qualify for the loan. Background piece: the loan had previously been turned down by another lender for lack of income qualification. The client was now wise to how to work around the income problem. For the sake of a deal and continued relationship with the real estate agent did I submit the deal with full knowledge that the income documentation was false? Alternatives: 1- Decline the deal. Compromise the relationship with a referring real estate agent AND lose out on a commission – by the way that’s the only way we made our money – 100% commission based. I was getting no salary. You dont hunt kill you dont eat. Given that practically any loan officer worth their salt would never push clients out of the door! 2- Look for another loan program that the client might leverage to purchase the home – such loan would be one where the proof of income is eliminated altogether but the interest rate would be higher. My Response: I attempted alternative #2. I made the client and agent aware that I wouldn’t be party to deception. In the end it’s also my career that I had to be mindful of; as well the integrity of the brokerage and subsequent relationship with our lenders was a factor. So I wasn’t going to be able to participate in submitting fake documentation. I presented the idea of a different loan to the borrower. The rates were going to be higher as of course this was a riskier loan product. The client didn’t like it the agent either. They said they’d eventually find someone who would do the deal. And no doubt they probably did. One should remember this is back in the days of yore. It was very easy to play the ethics game in financing and lending even some banking products were very questionable when it came to turning the blind eye or loans that clearly werent for an ultimate benefit to a borrower. Of course there’ve been scores of books authored on the United States mortgage fraud and the subsequent collapse of our banking industry – circa 2008. I was happy with my decision. I had a great career without the shenanigans. Never went hungry bankrupt or faced foreclosure with my own abode. ps – never heard back from the real estate agent. And that was actually okay. WEEK 6 CASE STUDY: Do I cave to the pressure by Chad Medaris – Friday 22 January 2021 1:00 PM Facts Many years ago I was a young fraud investigator at a bank. While doing my job I had discovered that our SBA lending group had given several loans to an individual that had used the same machinery/capital as collateral. When I started investigating this issue further I started to find that there were several of these fraudulent loans and they were worth millions of dollars. I also noticed that this appeared to be just the tip of the iceberg. I notified my supervisor and informed him that since the fraud had reached a certain amount in dollars I would have to file a report. The report is required by all banks to be filed with the federal government for many situations one of which is a large dollar fraud and my supervisor agreed. At the time of this situation it was no secret that another bank was looking to purchase our bank. A few days later I received a call from my supervisor asking me to book a flight to Houston where my supervisor was located and our bank was headquartered at the time. When I met with my boss the next day in Houston he stated that a very high up person in the bank wanted to talk to us about the SBA fraud I had discovered. I had met this person in the past and he actually was the direct supervisor of my boss so this did not seem completely strange. When I entered the meeting I was asked several questions by the higher up in the company about the reporting requirements and why I felt that this situation met those requirements. All the questions asked by the higher up he and my boss knew the answer to so it was surprising that he flew me all the way to Houston to ask these questions. The higher up in the company explained to me that he felt that this fraud did not meet the reporting requirements and felt that we probably should not file the report. I was extremely nervous I was very young and very entry level and these guys were 20 years older and been in the industry for years. Ethical Problem The higher up was not direct in his asking me to violate the banking regulations but I felt that this was what he was asking me to do. Alternatives 1) Agree with higher up and not file the report. Pro: Just doing my job and not getting pressure. Con: Not doing what I felt was the right thing and getting asked about it later. 2) File the report Pro: doing the right thing Con: deal with retribution and possibly get fired for not following s. My Response I told the higher up that I felt like the requirements concerning filing the report were pretty clear and that this fraud met those requirements. However I informed that higher up that if he would be willing to send me an email asking me not to file the report then I would follow his s. The higher up stated he did not feel that an email would be necessary and that if I felt that I should submit the report then I should. I submitted the report our bank was purchased by the new bank I was retained by the new bank and the higher up and my boss were not retained. I was also asked about the report by the new bank but I never explained the situation to them. I felt like my boss and the higher up were seeing if I would cave to the pressure but ultimately once they felt I wouldn’t they just let it go which I did not feel like needed to be expressed since they were already gone anyway.

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