ITIL Organizational Baseline

Company Description
Tech Lopes delivers expert level IT support. We handle both software and hardware issues, as well as general maintenance and IT consultation. We have IT experts ready to provide assistance and results on data recovery, hardware repair, virus removal, and general IT support. We work with all brands of computers, smartphones and tablets in relation to both hardware and software.
Mission: 
Our mission is to provide fast, expert level IT Support and educate our customers on simple IT solutions.
Vision:
Our vision is to become the most reliable IT Support Company for consumers, and small businesses. 
Target Market

Small to Medium Local Business

Newly established

Highschool / College Students
Elderly Personale

Business Strategy
Short Term Goals:

Establish a business client list.

Local business that contract with Tech Lopes to handle IT design, maintenance, and upgrades to systems and networks.

Build system of teams to handle different types of IT issues, customer support, and handle business contracts with clients. 

Long Term Goals:

Provide affordable IT Support to individuals.
Maintain long term IT Contracts with local business and organizations.

Medium business.
Public and Private schools.
Non-profit Organizations.

Develop a system for educating customers to handle the simple IT fixes, and empower clients to provide their own IT solutions.   

QUESTION TO ANSWER
Describe how ITIL’s five core volumes establish a baseline for your organization. Use the following outline. For each section use the heading provided and address each bulleted point.

Introduction 
· Define ITIL, its phases, and benefits.

ITIL Service Strategy
· Describe your organization’s objectives and customer needs. 
ITIL Service Design
· Turn your service strategy into a plan for delivering the business objectives.

ITIL Service Transition
· Develop and improve capabilities for introducing new services into supported environments.

ITIL Service Operation
· Describe how your organization manages services in supported environments.

ITIL Continual Service Improvement
· Describe how your organization will achieve incremental and large-scale improvements.

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