Lead and Manage Team Effectiveness

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BSBWOR502 Lead and Manage Team Effectiveness
 
 
 
 
 

 
 
 
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includes the following components:
 Assessor Guide
 Student Assessment Guide
 Student Assessment Workbook
 any other material to support the implementation of the Product (e.g. policy and procedures, templates, etc.).
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This purchase grants you a non-exclusive, perpetual, non-sublicensable, and non-shareable right to use and
contextualise this Product. You have the right to distribute unlimited copies of this Product to your students or
internal staff, limited to only for educational purposes; however, you must not:
a) reproduce this Product or produce other assessment resources based on this Product
b) share this Product with any other external person or entity other than your students and internal staff through
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use this Product without affixing the following statement in each copy of a modified, adapted, customised or
contextualised version of this Product that is distributed electronically or in a physical format to your target learner
audience:
“The assessment activities and information in this guide are
derived from the BSBWOR502 Lead and Manage Team
Effectiveness assessment resources provided by VET Fair. VET Fair
owns all copyright to this information and the intellectual property
of this resource remains with VET Fair.”
Breaches of this copyright will result in VET Fair claiming for loss of sales.
The names of people and business entities used in these simulations are fictitious, and any resemblance to actual
people or companies is not intended.
 
 

 
 
 
Table of Contents Assessment Information 1
Assessment Event 1 – Knowledge Questions 3
Question 1 3
Question 2 3
Question 3 3
Question 4 3
Assessment Event 2: Perfect Coffee Bar Simulation 4
Task 1: Establish team performance plan 4 1.1 Develop performance plan 4 1.2 Develop policy and procedures for taking responsibility of own work 4 1.3 Develop communications strategies for operations 4 1.4 Develop processes to ensure that issues are resolved 5
Task 2: Facilitate team cohesion 6 2.1 Review initiatives 6 2.2 Consult with team to establish team purpose, roles and responsibilities 6
Task 3: Facilitate teamwork 7 3.1 Review data on performance 7 3.2 Provide feedback to team on current performance 7
Task 4: liaise with stakeholders 8 4.1 Establish and maintain open communication processes 8 4.2 Communicate information from Management to Team 8 4.3 Communicate unresolved issues with management 8 4.4 Take necessary corrective action 9
Appendix A: Perfect Coffee Bar Simulation 10
Perfect Coffee Bar Simulation Background 10
Simulation Phases 10
Your Role in the Simulation 11 Phase 1: 11 Phase 2: 11 Phase 3: 11
Assessment Conditions for the Observations 12
Appendix B: Observation Check Sheets 13
Observation Check Sheet 1: Running a session on the team consultation initiatives 13
Observation Check Sheet 2: deliver a performance management session 16
 
 

 
 
BSBWOR502 Student Assessment Guide v3.0 Page 1
Assessment Information
Welcome to your Student Assessment Guide for BSBWOR502 Lead and Manage Team Effectiveness. This Guide
provides you with information on the assessment particularly what you have to do and to what level of performance.
This assessment has the following two events:
Assessment Event 1 – Knowledge Questions
There are four questions that will provide us with evidence of your general knowledge of techniques to enhance
team work.
This assessment is completed in your own time and by a submission date provided by your Assessor. You may use
support material in the development of your responses, but you must indicate the source. In addition, you must
not ‘cut and paste’ content from your source, rather, use your words, unless it is a direct quote.
Assessment Event 2 – Simulation: Perfect Coffee Bar
You will complete a number of tasks that will provide us with evidence of your skills with establishing and
implementing initiatives for team work with Devonshire Coffee Bar. These tasks will be based on your role of
Team Leader in a simulation with an organisation that retails hot coffee through its mobile booth.
To complete the Simulation, you will need to refer to the following resources:
Policies and Procedures
folder
This folder contains five policies and procedures for Perfect Coffee Bar. You will use
this as a guide in Task 1.2 where you will develop a set of policies and procedures for
accountability.
Team Communication Plan
Template
This template is populated in Task 1.3 for identifying stakeholders and their
communication needs.
Perfect Coffee Bar
Performance Data
This data outlines the performance of the Perfect Coffee Booths and is used in Task
3.1 to identify and prepare for the performance management session.
Team Session Feedback
Form
This feedback form is used in Task 3.2 where you will seek input on your ability to be a
role model within the company.
Remember, you do not type your responses in this Student Assessment Guide, but use the Student Assessment
Workbook, which is a separate document. This document is simply a guide to explain what you are required to do,
and by doing so, this will assist you to perform at your best.
Please note that your responses for both assessment events can (where appropriate) use dot point format. See
below for an example of a dot point response and a full sentence response.
Dot point format Presentation Plan includes the following:
 outcomes
 needs of the audience
 context.
Full sentence format When you are preparing for a Presentation, there are a number of tasks that must be
carried out. These are; listing the outcomes that you want to achieve, followed by the
identification of the needs of your audience. When you have completed these two tasks,
you then check on the room you will be conducting the simulation in etc.
Performance required
 complete all of the questions and tasks listed in the Student Assessment Workbook
 meet all the requirements listed in this Student Assessment Guide
 your responses to the questions and tasks must be relevant, accurate and specific
 

 
 
BSBWOR502 Student Assessment Guide v3.0 Page 2
 submit your completed Student Assessment Workbook to your Assessor within the set timeframes
 your work must be in your own words
 where you use an external source of information, you must provide citation.
Please be aware that your Assessor is here to provide you with the necessary support throughout the assessment
process. If you have questions, then contact them for guidance.
 
 
 

 
 
BSBWOR502 Student Assessment Guide v3.0 Page 3
Assessment Event 1 – Knowledge Questions
The information contained in this assessment event lists the questions that you will need to develop a written
response. These questions are theoretical and provide evidence of your understanding of the processes that impact
on team effectiveness. Each question includes the requirements which indicate what you have to do and the depth

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