Module 04 Written Assignment – The Zappos Culture

Module 04 Content

Zappos is a company that is known for its unique organizational culture and commitment to delivering a memorable customer experience. For this assignment, research Zappos to learn what makes its company culture and service so different from other companies.

In a 1-2 page paper, describe the characteristics of the Zappos culture and explain how the employees provide excellent service to customers. Identify one example that demonstrates how Zappos empowers its employees to deliver great customer service.

Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.

Be sure to follow APA formatting, and include both in-text citations and a references page. Provide at least one reference and in-text citation (other than the Zappos.com website) for your paper.

For APA guidelines, go to the Resources tab within the course.

Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.

Save your assignment as a Microsoft Word document. (Mac users, please remember to append the “.docx” extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:

Jstudent_exampleproblem_101504